2018-02-052018-03-052018-02-052018-03-052013-07-01https://hdl.handle.net/20.500.12185/141A telephone-based automated attendant for call routing that uses ASR/DTMF (input) used in-house by the HLT RG at Meraka Institute, CSIR. Routing is based on ASR name recognition. Calls are routed to an office phone or cell-phone (upon no-answer).engApplications