ISINDEBELE
Umtlolo we- South African Social Security Agency Omalungana nokuthlogonyelwa kwamakhastama.  

Siyanamukela emtlolweni wethu wamaKhastama. - Welcome to our Customer Charter 

Sifuna bona amakhastama wethu asiqale ngokwezinga lomsebenzi esiwethule kilomtlolo. Sizokutjheja ngehloniphio sikwenzele nomsebenzi omuhle okhambisana nemigomo ye-BATHO PELE. Siyazibophelela njengencenye yethu yokunikela ngomsebenzi wezinga eliphezulu, sikunikele ilwazi ekungilo patsi, ilwazi kunye nesizo kiyo yoke imisebenzi yethu.

Umnqopho womtlolo lo
Umtlolo lo ukwazisa ngezinga letjhejo ongalindela ukulifumana kwa- South African Social Security Agency (SASSA). I-SASSA isisandla esiluliweko sikaRhulumende sokunikela  ngeemali zehlalakuhle ezakhamuzini zeSewula Afrika. 

Sizibophelele Uku
• Ukunikela ngepatho eseqophelweni eliphezulu yesizo lezehlalakuhle, ngeendleko ezifaneleko kunye nokusebenzisa ikambiso ekungephambili.

Yini ongayilindela kithi.  
• Kukhuphula nokuvikela isithunzi sobuntu, Ifihlo, Ihlonipho, Ukuthembeka,Ukuvulekelana kunye noKulinganisana.

Nge-South African Social Security Agency, sizoku 
• Ukunikela ilwazi neseluleko malungana nazo zoke iimali zehlalakuhle ongafaka   isibawo sokuzifumana.
• Ukudlulisela kamanye amahlangothi angakgona ukuhlangabezana neemfuno zakho.
• Ukusiza ukuzalisa amaforomo wethu, nokufaka isibawo semali yehlalakuhle.
• Ukuyibamba njengefihlo imininingwana nelwazi osinikela lona. 
• Hlala siphakamisa umthethosisekelo we-Riphabliki yeSewula Afrika, imithetho elawula umsebenzi wembusweni, kunye nomthetho wokuziphatha wabasebenzi bembusweni.
• Ukukusiza ngelimi olithandako.
• Ukusebenza ngokubambisana nabantu esibasebenzelako kunye nezinye iinhlangano ezinesandla.
• Ukusiphalazela ipucuko eragela phambili yokwenziwa kwemisebenzi kobanyana sizokuhlangabezana neemfuno zakho. 




Ukuthintana nathi.  
Nawuthindana nathi ngokuthi uzizele kithi, ngokusidosela umtato, ngencwadi namkha nge-email nakhu okuzokwenzeka:

. Umsebenzi okusizako osebenzsa ngamakhastama, uzozazisa kuwe bona yena ngubani.
• Imibuzo yakho yomtato namkha leyo oyibuza ngokuthi uzizele kithi, sizoyiphendula khonokho. 
• Nayikhibe siyabhalelwa ukukuphendula khonokho, sizokunikela amabanga walokho, bese siyalazisa ikhastamu bona lingayilindela nini ipendulo.
 • Sizokunikela i-nomboro elitswayo lokukhulumisana nathi i-reference number kobanyana uzokukgona ukulandelisisa umbuzo wakho.
• Sizokuvuma ngomtlolo bona sisikhulumisene nawe, kanti sizokusebenza ngombuzo wakho esikhathini esimalanga alikhomba wokusebenza.
• Nayikhibe asikgoni ukukuphendula ngokuzeleko ngamalanga alikhomba wokusebenza, sizokunikela ibanga lalokho nokuthi ipendulo ungayilindela nini. 
• Sizokulinga ukurarulula nokuphendula umbuzo wakho ngamalanga amatjhumi amabili nanye wokusebenza. 
• Nayikhibe usidosela umtato , sibinge ukuwuphendula msinyana ngendlela ekukgonakala ngayo umtato wakho, ngelimi elisemthethweni olifunako.
•Sizokukhulumisana ngomtlolo nawe ngaso soke isiqunto esithathwako ngemalakho yehlalakuhle.

Ema-Ofisini we-SASSA 

Nawufika kelinye lama-ofisi wethu , umsebenzi wethu otjheje amakhastama, uzokutjheja msinyazana nje nawufikako. Woke ama-Ofisi wethu avulwa ngo-08H00 ukufikela ngo-16H30 , ngoMvulo ukufikela ngeLesine kanti ukuthoma ngo-08H00 ukufikela ngo-16H00 ngeLesihlanu.  

Ema-ofisini wethu neendaweni zethu zokurholela uzokufumana naku okulandelako: 
• Ifihlo ngobujamo bakho
• Iindawo ezazisako zokulinda isizo.
• Izindlu zangasese.
• Isizo lezokwelapha , kanti nayikhibe usazise kusenesikhathi ngefuneko enjalo

Sizokuza kuwe nayikhibe unokugula  awukgoni ukufika ema-ofisini wethu. Ungasidosela umtato, bese senza amalungiselelo wokuthi size la ukhona. 

Ukusebenza ngesibawo sakho semali yehlalakuhle
• Sizositjheja khona mhlanokho isibawo sakho.
• Kufuze siqinisekise bona ngokomthetho ufanele ukuyifumana imali yehlalakuhle.
•  Sizibekela lethu inembo lokusebenza ngesibawo sakho nokubhadela imalakho ngamalanga amatjhumi amalithoba. 
• Sizokululeka ngelungelo lakho lokuzibilayeza mhlamunye nje isibawo sakho nasirarhiweko, sijanyisiwe namkha sisuliwe. 

Ukuthatha Iinqunto 

Nasithatha Iinqunto ngesibawo sakho semali yehlalakuhle, bese wena ucabange bona siyatjhapha, namkha uthloge eminye imininingwana yesiquntweso, nakhu ongakwenza:

• Ukusibawa bona sihlathulule isiquntweso ngokunabileko, kanti sizokusebenzisana nawe esibaweni esinjalo.
 • Ungazibilayeja ngesiqunto sethu ngamalanga amatjhumi amathathi welanga ekukhutjhwe ngalo incwadi yesiqunto.
 • Ungakgona ukufumana ifayili yakho ukufumana nanyana ngiliphi ilwazi olithlogako. 

Wakho-ke umsebenzi nginaku - Ukusinikela :  
• I-kheli leposweni nelalapho uhlala khona ekungilo.
• Amatjhuguluko akhona epilwenakho njengemrholweni, ikheli, ubujamo bepilo nokhunye.
• Ukuthembeka, iqiniso nelwazi elizeleko nekungilo namkha ihlathululo ngaso soke isikhathi.
• Ukuphendula okutjhiwo ziincwadi ezivela kithi, ekubalwa hlangana ukubuyekeza namkha elinye nje ilwazi elingafuneka kuwe.

Awukathabi ngomsebenzi wethu? 
Nayikhibe awukathabi ngomsebenzi wethu ngebanga lokobana:  
• Sithethe isikhathi eside khulu ukufaka imalakho/namkha akhange uyifumane ngesikhathi imalakho.
• Akhange ukareke ngendlela umsebenzi wethu aziphathe ngakho.
• Umsebenzi wethu wenze iphoso esibaweni sakho namkha wakunikela iseluleko ekungasiso.
• Ngananyana ngiyiphi iphoso yangabomu/namkha ekungasi ngeyangabomu ehlangothini lethu. 

Sibikele ngayo sizoyilungisa khonokho, iphoso eyenziwe ngithi. Nayikhibe ufuna ukufaka isililo, sibawa usitlolele bese ubawa ukudluliselwa etafuleni elisebenza ngamakhastamu.


Sizokukhulumisana nawe ngomsebenzi wethu. 

Siyakukarekela ukuzwa imibono yakho ngomsebenzi esikwenzela wona . Ilwazi nosinikela lona sizolisebenzisela ukuphucula umsebenzi wethu. Sibawa uthintane nathi malungana nomsebenzi esiwenzako ngananzi iindlela ezitlolwe ngenzasi:




• Dosela inomboro ye-call center yethu engabhadalelwako i-0800 601 011
• Zalisa ikarida lombono wekhastamu elitholakala ema-ofisini wethu neendaweni zokurholisa.
• Vakatjhela i-website ku- www. sassa.gov.za 
• Vakatjhela nanyana ngiyiphi indawo esitholakala kiyo . (esiphandeni, endaweni yekhenu, eendaweni la sisizela khona abantu nalapho sirholisela khona)
• Thumela isiphakamiso esitloliweko kinanyana ngiliphi i-Ofisi, ema-ofini esinawo.

Imibuzo namkha imibono ngomtlolo lo 
Nayikhibe uthloga elinye ilwazi malungana nomtlolo lo, yiza ema-ofisini wethu. Umtlolo lo uyatholakala nange-Braille, i-audiotape ne-CD, nawungabuza.. 

Umtlolo lo uyokuthoma ukusebenza ngezi-01/04/2007 kanti uzokunande ubuyekezwa qobe mnyaka ukutjheja nemibono yakho.

SASSA CONTACTS - 

SASSA HEAD OFFICE

Bandile Maqetuka – Executive Manager Customer Services
E-mail:  BandileM@sassa.gov.za 
Tel: (012) 400 2447

SASSA HOUSE 
501 Prondisa Building
Cnr Beatrix and Pretorius Street
Pretoria
Private Bag X 55662
Arcadia
Pretoria
0083
	
SASSA HEAD OFFICE
Sonwabo Koliti – Acting General Manager Customer Care
E-mail: SonwaboK@sassa.gov.za 
Tel: (012) 400 2157

SASSA HEAD OFFICE CALL CENTRE 
Toll free number : 0800 601 011
(From 06h00 – 22h00)
Seipati Mashile – Call Centre Manager
Tel: (012) 400 2166
Cell: 083 692 5814
E-mail: seipatim@sassa.gov.za
Switchboard: (012) 400 2000
Website: www.sassa.gov.za

EASTERN CAPE  REGION

1st Floor
Waverly Office Park
3-33 Phillip Frame Road

Private Bag X9001
Chiselhurst, East London
5200

Switchboard: (043) 707 6300


Malungana nayo yoke imibuzo onayo ngephiko lezehlalakuhle , dosela umtato enomborweni yethu yasimahla i-: 0800 601 011 namkha uthintane no-
Bathandwa Mlambo
E-mail: BathandwaM@sassa.gov.za 
Tel:  (043) 707 6300
Fax: (043) 707 6486
Cell: 082 781 2839


FREE STATE REGION

African Life Building 
75 St. Andrews Street
Bloemfontein

Private Bag X 20553
Bloemfontein
9300

Switchboard: (051) 409 0838

Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no-Bulelwa Mshudulu
E-mail: bulelwams@sassa.gov.za 
Tel: (051) – 409 0803/9
Fax: (051) - 409 0857
Cell: 083 393 5083





GAUTENG REGION
28 Harrison Street
Johannesburg
2000

Private Bag X 120
Marshalltown
2107
Switchboard: (011) 241 8300

Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane  no-
Ms Daphne Feris 
E-mail: daphnef@sassa.gov.za
Tel:  (011) 241 8357
Fax: (011) 241 8301
Cell: 	082 468 7364

KWAZULU NATAL REGION

1 Bank Street
Pietermaritzburg
3201

Private Bag X 9146
Pietermaritzburg
3201

Switchboard: (033) 846 3300 

 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no
Ms Rhona Ramdin
E-mail: Ramdin@sassa.gov.za 
Tel:  (033) 846 3304
Fax: (033) 846 9595
Cell: 082 809 6757

LIMPOPO
43 Landros Mare Street
Polokwane
0699
Private Bag X 9677
Polokwane
0700
Switchboard: (015) 291 7400

 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no
no-Sekgaola Maredi 
E-mail: Sekgaola@sassa.gov.za
Tel: (015) 291 7413
Fax: (086 517 8696
Cell: 076 276 6546



MPUMALANGA

No. 2 Bester Street
Progress House
Nelspruit

Private Bag X11230
Nelspruit
1200

Switchboard: (013) 753 5400

 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no-
Thandi Motlonye 
Tel:  (013) 753 5513
Fax: (013) 752 5109
Cell: 082 441 4803

NORTHERN CAPE

Cecil Sussman 2
Kimberly
8300

Private Bag X0611
Kimberley
8300

Switchboard:(053) 802 4900
 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no-
Jeff Kalipa
E-mail:  Jeff@sassa.gov.za 
Tel:  (053) 802 4932
Fax: (053) 802 5525
Cell: 082 343 8921

NORTH WEST

46 First Street
Master Centre 
Industrial
Mafikeng

Private Bag X6
Mmabatho

Switchboard: (018) 381 7401

 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane 
no-Lourens Maralack
E-mail: lourensm@sassa.gov.za 
Tel:  (018) 381 5860
Fax: (018) 381 3717
Cell:  083 625 9703

WESTERN CAPE

Golden Acre
Adderly Street
Cape Town

Private Bag X9189
Cape Town
8000

Switchboard: (021) 469 0200
 Malungana nayo yoke imibuzo ngokuvikelwa kweemali zehlalakuhle , sibawa udosele umtato enomborweni yasimahla i: 0800 601 011 namkha uthintane no
Aneeka Jacobs 
E-mail: Aneekaj@sassa.gov..za

Tel:  (021) 469 0321
Fax: (021) 469 0260
Cell: 083 489 9230

